Common order questions

If your order is placed before 2pm Pacific time, Monday through Friday, then we will do our very best to ship your order that same business day. Depending on the shipping service you select, your order should arrive 1-4 business days after fulfillment.

Overnight and expedited orders are also shipped and delivered Monday through Friday (no weekend service). Please call our front desk at 310.553.4242 if you have an urgent order.

Sometimes unforeseen circumstances arise that can delay a shipment’s arrival. In case of any significant delay, we will get in touch with you and make sure to make things right.

Charny Healing is based in the US and our business days are Monday to Friday. We aim to respond to all email inquiries within 48 hours, so hold tight — we’ll get back to you as soon as we can.

If you'd like to speak with us over the phone, please call 1.310.553.4242. Our phone hours are Monday through Friday, 9am to 4pm Pacific Time.

Subscriptions

When you purchase a subscription with Charny Healing, you’ll receive regular shipments of the products you have subscribed to at the frequency you choose; we offer 30-, 45-, 60-, and 90-day subscriptions. Your subscription will continue until you cancel. You’ll be charged in each subscription period for the cost of the product(s) you receive, plus applicable sales tax & shipping. You may skip a subscription shipment, make changes to your subscription, or cancel at any time. There is no additional fee associated with the subscription, and there is no minimum purchase obligation.

It’s a simple way of replenishing your supplement cabinet with Charny Healing products and keeping a consistent routine, with no extra work required. Plus, who doesn't like 10% off?

We borrowed the best elements of a traditional subscription model:

A fresh supply arrives at your door every 30, 45, 60 or 90 days (depending on the plan you choose).
You save money every time.
And you never run out of the products you rely on because you spaced on reordering.

But we ditched all the other nonsense — there's no commitment, no hoops to jump through, and definitely no fine print. You can pause your subscription or drop it altogether, anytime, in one click.

Absolutely, you can pause your subscription at any time.

You can modify your subscription plan directly from your account page at any time — just click on Subscriptions.

Absolutely, you can change your subscription frequency or products at any time.

You can modify your subscription plan directly from your account page at any time — just click on Subscriptions.

Any changes you make will be reflected in your next shipment, except for changes initiated while an order is in process (i.e., when your card has been charged but you have not yet received your shipment); changes made during that time will be reflected after the current order has been completed.

You can cancel your subscription plan directly from your account page at any time — just click on Subscriptions.

You may also cancel by contacting Charny Healing directly at 1.310.867.5957.

If you cancel before your card is charged for the next recurring payment, then your subscription will terminate automatically and Charny Healing will not charge your payment provider for any subsequent subscription periods. If you cancel while an order is in process (i.e., when your card has been charged but you have not yet received your shipment), Charny Healing will continue to process your order and your subscription will terminate automatically after the last order has shipped.

Your initial order will ship within two business days, at which time you will receive an email with your tracking information.

Subsequent subscription orders will be processed 30, 60, or 90 days from your initial order placement (depending on the frequency of your subscription), and you will, again, receive tracking information within two business days once your renewal order ships.

Still have questions?

We are here to help!

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