FAQs

Once an order is placed, we begin processing it immediately. If you need to make changes, please contact us asap and we’ll do our best to assist you.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours.

You can reach us on our chatbox, via email at shop@charnyhealing.com, or through our contact form.

We accept all major credit cards and PayPal for secure and convenient payments.

Yes we do! We offer free shipping on orders over $99 and 5% off orders $500 or more.

We also regularly announce sales via email so make sure your subscribed to our newsletter!

If your order is placed before 2pm PST, Monday through Friday, then we will do our very best to fulfill your order that same business day.

Orders are typically processed within 1-2 business days.

Shipping times vary based on location and exact service, but typically:

• Standard Shipping: 3-5 business days
• Expedited Shipping: 1-2 business days

We offer a variety of shipping options to best suit your needs. You can choose from USPS (Ground Advantage or Priority Mail) and nearly every UPS service available (Next Day to Ground).

Shipping costs and delivery times vary depending on the selected service.

Yes! We offer free standard shipping on orders over $99.

Currently, we only ship within the United States. We hope to expand our operations in the future, but for now we are only able to serve customers with a US shipping address.

Currently, we only ship within the United States. We hope to expand our operations in the future, but for now we are only able to serve customers with a US shipping address.

We do not accept returns or refunds. Once a product leaves our custody, we can no longer ensure the quality and integrity of the supplement. Since maintaining the highest level of trust and safety is our priority, we cannot accept returned items under any circumstances.

While we generally do not accept returns, we understand that exceptional situations may arise. If you have an issue with your order, please contact our customer support team, and we will review cases on an individual basis.

Once processed, refunds are immediately released to your bank. Depending on your financial institution, it could take anywhere from 2-5 business days for the refund to post to your account.

You can reach us on our chatbox, via email at shop@charnyhealing.com, or through our contact form.

Our support hours are Monday-Friday, 9 AM - 5 PM PST.

Our auto-delivery subscription ensures you never run out of your favorite supplements by automatically shipping them to you at your chosen interval.

You may skip a subscription shipment, make changes to your subscription, or cancel at any time.

Simply select the "Subscribe & Save" option on the product page, choose your delivery frequency, and complete checkout as usual.

Yes! You can manage your subscription through your account dashboard. You can change the frequency, skip a delivery, or cancel at any time.

Simply head over to your account page to manage your subscription.

Yes, we offer exclusive discounts for subscription orders. Check the product page for details on savings.

Store supplements in a cool, dry place away from direct sunlight. Some products may require refrigeration—please check the label for storage instructions.

While many supplements can be taken together, we recommend consulting with a healthcare professional to ensure the best combination for your needs.